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TERM & CONDITIONS

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Terms & Conditions
Effective Date: 27 April 2025

Welcome to Radiant Safe! These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By visiting our site or purchasing from us, you agree to be bound by the following terms, including any policies referenced here or available by hyperlink.
1. Overview
Radiant Safe is an Australian-based brand offering lifestyle products designed to help reduce everyday electromagnetic field (EMF) exposure. Our mission is to empower individuals and families to take proactive steps toward wellness.

All products sold on this site are intended for personal lifestyle use only. While they are designed using materials shown to block or reduce EMF exposure, individual results may vary, and no medical claims are made or implied.
2. Use of Our Website
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, product listings, or designs without express written permission by us. You must not use our products or site for any unlawful purpose.
3. Product Disclaimer
Our products are classified as lifestyle goods and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease. The effectiveness of EMF shielding may depend on usage habits, distance, signal strength, and environmental factors.

We encourage you to make informed decisions and consult health professionals when considering health-related lifestyle changes.
4. Returns & Refunds
We want you to love your purchase! If you are not satisfied, we offer a 30-day return policy on most items. To be eligible for a return:

Your item must be unused and in its original condition and packaging.
You must request your return within 30 days of delivery.
Return shipping is the responsibility of the customer unless the product is faulty or incorrect.

To begin a return, please contact us at hello@radiantsafe.com.au with your order number and reason for return. Refunds will be processed to your original payment method within 7 business days after your return is approved and received.

Note: For hygiene reasons, products that have been worn against the body (e.g., pouches, wearable items) must be unused to qualify for a return.
5. Shipping
We currently ship Australia-wide. All orders are processed within 2–3 business days unless otherwise specified. Delivery times may vary depending on location and shipping method selected at checkout.
6. Intellectual Property
All content on this website—including logos, images, product names, text, and designs—belongs to Radiant Safe and may not be copied, distributed, or reused without our written consent.
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
8. Limitation of Liability
Radiant Safe will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the site, products, or services. Your use of our products is at your own risk.
9. Changes to Terms
Radiant Safe will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the site, products, or services. Your use of our products is at your own risk.
10. Contact Us
If you have any questions about these Terms, our products, or your order, please contact us at:

📧 hello@radiantsafe.com.au
📍 Radiant Safe, Melbourne AUSTRALIA
Privacy Policy
Effective Date: 27 April 2025

At Radiant Safe ("we," "us," "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
GENERAL PROVISIONS
1. Information

We Collect When you browse our site or make a purchase, we may collect: Personal Information: such as your name, email address, shipping address, billing address, and payment details. Device Information: such as your IP address, web browser type, time zone, and cookies that help us understand how you interact with our site. Order Information: details about products you purchase, and any communications related to your orders. Marketing Information: when you sign up for our newsletter, promotions, or special offers.

2. How We Use Your Information

We use your information to: Fulfill and ship your orders. Communicate with you about your purchase. Send you updates, promotions, or newsletters if you opt in. Improve our website, products, and customer service. Prevent fraud and ensure the security of our site. We only use your personal information for the purposes it was collected and in ways you would reasonably expect.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to outside parties. We may share your information with trusted third parties that help us operate our website and services, including: Payment processors (like Shopify Payments, PayPal) Shipping carriers Email marketing providers (only if you subscribe) These service providers are required to keep your information secure and confidential.

4. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, or destruction. Your payment information is encrypted using secure socket layer technology (SSL) and is handled securely by our payment gateway providers.

5. Cookies

We use cookies to: Improve your browsing experience. Understand how visitors interact with our site. Save your cart and site preferences. You can choose to disable cookies through your browser settings, but some features of the site may not work properly without them.

6. Your Rights

You have the right to: Access, correct, or delete your personal information. Opt out of marketing communications at any time by clicking “unsubscribe” at the bottom of any marketing email. Request more details about how we use your data. To make a request, please contact us at hello@radiantsafe.com.au

7. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of these websites, and encourage you to read their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted here, and your continued use of our website means you accept these changes.

9. Contact Us

For any questions about this Privacy Policy, or to exercise your privacy rights, please contact us at:

📧 hello@radiantsafe.com.au
📍 Radiant Safe, Melbourne